Privacy Policy

In order to guarantee and protect the privacy and confidentiality of the personal data of our website’s users and to safeguard their privacy, we have drafted this Privacy Policy in accordance with current legislation.

The terms set forth below, and in particular the duty of confidentiality, are binding on all internal and external personnel who work or may work with us and who have access to the data you provide, whether while browsing our website, through the use of our forms, or during the contracting or provision of services.

We reserve the right to modify the content of this Privacy Policy in order to adapt it to new legislative or jurisprudential developments, as well as to reports or opinions issued by the Spanish Data Protection Agency, the Article 29 Working Party, or the European Data Protection Board (EDPB).

In the event that we intend to use the personal data of Users, Customers, or Potential Customers in a manner different from that established in the Privacy Policy in effect at the time you provided us with the data; or in the event that we intend to process such data for purposes other than those indicated at the time you provided us with your data, we will make every effort to contact you as the data subject to inform you and obtain your consent again. Otherwise, we will not use the data for different purposes.

We advise Users to review this text each time they access our website to ensure they are aware of the purposes and uses we may make of their data.

This Privacy Policy shall form part of and be permanently linked to the provisions of our Legal Notice, the Legal Terms of the contracted service, and our Cookie Policy; these documents are available to users on our website, and we recommend that you read them.

We will always indicate the date of the last update to the Privacy Policy so that Users are aware of the current content that applies to them and the date of the last revision.

This Privacy Policy is adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR) and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights (hereinafter LOPDGDD).

DATA CONTROLLER.

The data controller for the data collected, processed, and stored through this website and in connection with the services provided and contracted through it is SISTEMA AZUD, S.A., hereinafter AZUD, with Tax ID No.: A-30213433, with registered office at Polígono Industrial Oeste, Avda. de las Américas, Parcela 6/6, Postal Code: 30820 Alcantarilla (Murcia). Email: azud@azud.com. Contact person responsible for data processing: protecciondedatos@azud.com. Phone: (+34) 968 80 84 02. It is registered in the Murcia Commercial Registry, Book 511, Section 3, Folio 209, Page 9055, Entry 1

DATA PROCESSING.

Any personal data requested will consist of information essential to identify and address the data subject’s request, resolve any issues raised, and provide the contracted services. Such data is collected for specific, explicit, and legitimate purposes and will not be processed in a manner incompatible with the stated purposes.

The data subject will be informed by AZUD, prior to the collection of their data, of the provisions set forth in this Privacy Policy, so that they may provide express, specific, and unambiguous consent for the processing of their data.

SOURCE OF DATA.

First, it is important for Users to keep in mind that when personal information is provided online (for example, via email or the Internet), it may be collected and used by others. For this reason, AZUD is not liable for such information being collected, stored, and/or processed by an unauthorized third party, as it has implemented the security measures within its power to prevent this from occurring.

The data we process and store may come from various sources:
• Through our website, we collect personal data from Users who voluntarily choose to fill out the required fields included in each of the forms on our website.

Through these forms, Users may submit an inquiry or provide a suggestion, request a quote for a specific service offered on our website, register as a User to apply for our job openings, or receive, if they expressly authorize it, advertising and newsletters from AZUD. Through these forms, Users provide us with their data and consent to its processing in accordance with the purposes indicated at the time of completing the form.
Users are responsible for the accuracy and authenticity of the data they provide through our forms, and it is their obligation to keep this information up to date to prevent errors on our part. Any false or inaccurate statements resulting from the information and data provided through these forms shall be the responsibility of the User.

• Information may also be provided via emails received at azud@azud.com; therefore, we inform Users that emails sent are hosted on AZUD’s own servers, located within the European Union.

Please note that, if the User or potential customer so desires, a meeting may be arranged to take place over the phone, for which the User must provide their name and phone number.

The purpose of processing all this data will be as indicated at the time of collection and detailed in the section “Purposes of Processing and Retention Periods” of this Privacy Policy.

LEGAL BASIS FOR DATA PROCESSING.

The legal basis for processing User data will depend on the time at which the personal data of the User, Potential Customer, or Customer is collected or processed:

  • Data collected via the Inquiry and Information form: This will be the express consent of the data subject (Art. 6.1 GDPR). These requests do not imply any contractual relationship.
  • Data collected via the newsletter subscription form: This is based on the data subject’s explicit consent (Art. 6.1 GDPR). By filling out this form, the data subject accepts the provisions of this Privacy Policy or any specific clause.
  • Data collected via the Registration form for purchasing products and services: This is based on the existing contractual relationship (Art. 6.2 GDPR). By filling out the form, the data subject accepts the provisions of this Privacy Policy or specific clause.
  • Data collected through the “Work with Us” form: This is based on the data subject’s explicit consent (Art. 6.1 GDPR).

These requests do not imply any contractual relationship. The resumes provided by Users allow us to create their corresponding profile and consider it for current or future recruitment processes. Upon filling out the aforementioned form, the data subject accepts the provisions of this Privacy Policy or specific clause.

  • Data collected via email: This is based on express consent or a contractual relationship, depending on when the data is collected.

PURPOSES OF DATA PROCESSING AND DATA RETENTION PERIODS.

The purposes for which each data processing activity will be carried out by AZUD are set forth in the various information clauses included in each data collection channel—web forms, etc.

In general, the data processing carried out by AZUD focuses on the following areas:

  • Accounting management: billing management.
  • Tax management: application of withholdings, tax credits, etc.
  • Administrative management: logistics management, warehouse management, deliveries, receipt of goods, etc.
  • Marketing: commercial activities and promotions regarding products or services directed at our customers or Users who have requested relevant information in the past, including the conduct of satisfaction surveys.

Notwithstanding the above, we detail the processing along with the data retention period carried out by AZUD:

Contact form: To contact the User to address inquiries, questions, or suggestions regarding the service provided or interest expressed in our organization or our products/services. To provide both our Customers and potential Customers with offers and promotions for products and services of interest to them, invitations to our events, and other relevant content.

This data will be retained on the email provider’s server indefinitely and until the data subject objects. However, if the retained emails relate to the provision of services, they will be retained for as long as obligations may arise from the contractual relationship. (5 years – Article 1964 of the Civil Code).

Newsletter Form: This data will be used by AZUD to provide you with information and contact you regarding your expressed interest in receiving newsletters and advertising. This data will be retained for as long as there is mutual interest, provided that the data subject has not objected.
Data collected via Cookies: Through the cookies described in our Cookie Policy—which we recommend you read—we collect data to personalize your experience and better address your individual needs, improve our website, enable sharing comments on social media, etc. This data will be retained in accordance with the provisions of our aforementioned Cookie Policy.

“Work with Us” Form: This data will be used by AZUD to receive resumes from individuals interested in working at our organization. If you participate in a selection process, this data will be used to analyze the candidate’s professional profile. This data will be retained as long as there is mutual interest, provided that the data subject has not objected. For more information, please refer to the “Receipt of Resumes” section of this document.

OBLIGATION TO PROVIDE THE REQUESTED DATA.

In order to optimally provide our services, Users must provide us with the information and personal data requested in our forms. If you do not provide all the requested information marked as mandatory, we will not be able to offer our services/products or, where applicable, send the requested information; therefore, we will not be able to provide the services/products in which the User is interested.

MINORS.

At AZUD, we strictly comply with the requirements set forth in the GDPR regarding the protection of minors’ data; therefore, we do not intentionally collect any information from individuals under 14 years of age (Article 7 of the LOPDGDD).

Furthermore, we inform Users that this website and the request and purchase of our products/services are intended solely for individuals over the age of 18.

HOW WE PROTECT THE INFORMATION OF USERS, POTENTIAL CUSTOMERS, OR CUSTOMERS.

AZUD implements physical, technical, and organizational measures to maintain the security of personal data and to minimize the risk of accidental or unlawful destruction, accidental loss, unauthorized use, alteration, unauthorized modification, disclosure, and/or access, as well as any other unlawful form of processing of your data, in accordance with the provisions of Article 32 of the GDPR.

In this regard, and taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing, as well as the likelihood and severity of risks that may affect the rights and freedoms of natural persons, appropriate measures have been established to ensure a level of security appropriate to the existing risk.

In any case, AZUD has implemented sufficient mechanisms to:

  • Ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services.
  • Restore the availability of and access to personal data quickly in the event of a physical or technical incident.
  • Regularly verify, evaluate, and assess the effectiveness of the technical and organizational measures implemented to ensure the security of processing.
  • Pseudonymize and encrypt personal data, where applicable.

Notwithstanding the foregoing, as a User, you acknowledge and accept that Internet security measures are not impregnable and that the networks used on the Internet are not 100% secure; therefore, any communication sent via this medium may be intercepted and/or modified by unauthorized persons, so as a User, you must also exercise extreme caution.

NOTICE OF PERSONAL DATA BREACHES OR SECURITY BREACHES.

A personal data breach constitutes a breach of the security of information systems, which results in or may result in the destruction, alteration, loss, unauthorized disclosure, or access—whether accidental or not—to personal data transmitted, stored, or processed in connection with the provision of our services.

In the event that the personal data we store and/or process at AZUD is compromised in any way, we will promptly notify those affected, in accordance with the provisions of Article 33 of the GDPR.

DATA DISCLOSURE TO THIRD PARTIES.

The personal data that Users or potential customers have provided to us through our Website, or during the provision of services, will not be sold, transferred, and/or exchanged with unauthorized third parties, except where legally required, or in the cases set forth below regarding the international data transfers we carry out from AZUD.

Furthermore, in compliance with legal requirements, data may be disclosed to the Tax Administration and other Public Administration bodies, should such disclosure be required.

INTERNATIONAL DATA TRANSFERS.

Please be advised that the data provided will be stored on the servers of ClickDimensions (an email marketing provider) located in the United States. ClickDimensions adheres to the EU-US Privacy Shield framework, information on which is available here, as approved by the European Data Protection Board. See ClickDimensions’ privacy policy. Failure to enter the data marked as mandatory on the form may result in our inability to process your request.

AZUD informs you that the purpose of collecting and processing the requested personal data is to send you our publications, promotions for products and/or services, and exclusive resources related to this form. The legal basis for this processing is the consent of the data subject.

DATA PROTECTION RIGHTS.

Any person may exercise the rights of access, rectification, erasure, restriction of processing, the right to data portability, the right not to be subject to automated processing, including profiling, and the right to object to the processing of personal data held in any of the files under AZUD’s responsibility. This may be requested via any means that provides proof of sending and receipt, clearly stating your request and including a copy of your ID and any other documents necessary to verify your identity.

Do not forget to indicate the reasons justifying the exercise of this right; to do so, you may send a written request either to the email address protecciondedatos@azud.com or to the address: Polígono Industrial Oeste, Avda. de las Américas, Parcela 6/6, Postal Code: 30.820 Alcantarilla (Murcia).

We have forms available for Users to exercise these rights; you may request them via our contact form.

What exactly can you request?
Right of access: You may request information regarding whether we are processing your personal data.
Right to rectification: You may request the correction of your data if it is incorrect, as well as its deletion.

Right to erasure: You may request the erasure of the data, and if there are any restrictions, the data will be kept properly blocked solely for the purpose of exercising or defending claims.

Right to object: You may request that we cease processing the data in the manner indicated, unless we must continue processing it for legitimate reasons, in which case we will expressly state so.

Right to Request Restriction of Processing: You may request at any time that we restrict the processing of your data in any of the following cases:

  • When you contest the accuracy of the processed data and for a period that allows AZUD to verify its accuracy.
  • When the processing of the data is unlawful under current legislation and the data subject chooses to restrict its use rather than have it deleted.
  • When the data subject requires their data for the establishment, exercise, or defense of legal claims.
    Right to data portability: Thus, in the event that the data is processed automatically, it shall be returned or transferred to another company designated by the User in a structured, machine-readable, and commonly used format.

Right to erasure: You may request the erasure of your personal data, and AZUD must erase it without undue delay when:

  • The data is no longer necessary in relation to the purposes for which it was collected or processed.
  • The data subject withdraws the consent on which the data processing is based, and there is no other legal basis for it.
  • The data subject objects to the processing because it is intended for the direct marketing of products. The data has been processed unlawfully.
  • The data must be erased to comply with a legal obligation at the EU and/or national level.

In addition, Users have other rights, namely:

Right to withdraw consent: The User may withdraw consent given for the processing of personal data for a specific purpose at any time; to do so, the User need only contact us to exercise this right.

Right to lodge a complaint with the Supervisory Authority: Any User may contact the Supervisory Authority if they believe their data is being processed incorrectly. In Spain, the supervisory authority is the Spanish Data Protection Agency, located at C/ Jorge Juan, 6, 28001-Madrid, with contact numbers: 901 100 099 / 91 266 35 17.

SOCIAL MEDIA

AZUD is present on Twitter, Facebook, LinkedIn, and YouTube, without prejudice to the possibility of using others in the future.

Therefore, through this Privacy Policy, AZUD acknowledges its responsibility for the processing of data published by AZUD on these platforms, as well as data that Users send privately to AZUD for the purpose of being processed, such as communications regarding inquiries.

Notwithstanding the foregoing, through its profiles, AZUD does not share or disclose any personal information of Users or “followers” on Twitter, Facebook, etc.

We take this opportunity to inform Users that AZUD’s profile on the aforementioned social media platforms is open to the general public, with no access restrictions for other users, so that our brand, services, products, promotions, etc., can be seen by as many people as possible. For this reason, if Users who follow our profiles post personal information on our wall, they do so at their own sole responsibility.

Anyone who does not wish to be a “follower” of AZUD on the social media platforms where it is present need only unfollow said profile in accordance with the Privacy Policies and Terms and Conditions of the social media platform in question. User data uploaded to our profiles will remain there from the moment the User gives their consent until they withdraw it by requesting this from the platform.

The processing carried out by AZUD on social media will be limited to what the social media platform permits for corporate profiles. Therefore, AZUD may inform its followers—where the law does not prohibit it—via any means permitted by the social media platform, about its activities, contests, competitions, services, etc., as well as provide personalized customer service through the social media platform.

Any User may exercise their data protection rights by contacting us at the address and email provided in the relevant section.
Under no circumstances will we extract data from social media without the user’s express consent.

We strongly recommend that Users read the Privacy Policies and Terms and Conditions of the social media platforms where we are present.

RECEIPT OF RESUMES.

Anyone interested in working with AZUD may submit their resume by registering as a User on our website, sending us their resume, and applying to the published job openings.

In these cases, the data will be processed for the purpose of analyzing the candidate’s professional profile and offering them the opportunity to participate in recruitment processes organized by AZUD, depending on existing or newly created vacancies. Similarly, if the candidate’s profile is selected, their data may be used to process their hiring into the AZUD workforce.

Similarly, at AZUD we process the information you provide us with the purpose of maintaining a database of future candidates to fill potential job vacancies at our company, tailored to your professional profile.

We inform you that no automated decisions will be made, including profiling.
AZUD will request your free, informed, specific, and unambiguous consent in accordance with Article 6.1.a of the GDPR to maintain a database of future candidates. This data will not be disclosed to third parties.

The personal data provided will be retained until the data subject requests its deletion.

In any case, we inform you that this data will be retained as long as there is a mutual interest and provided that the data subject has not objected.

TERMS AND CONDITIONS.

We strongly recommend that Users also visit the following sections:

  • Legal Terms
  • Legal Notice
  • Cookie Policy

Which govern, among many other aspects, the use, disclaimers, and limitations of liability applicable to this website.

Last updated April 3, 2020.